Returns

If you are returning an item that you purchased on our website, please submit a return request using this form.

• Customers have 30 days from the delivery date to submit a return request.
• Items must be new, unused condition and the tags must still be attached.
• We do not offer free return shipping. The cost of the label will be deducted from your refund.
• Please allow 5-7 business days from the time your return item is received to process your return. It may take an additional 3-5 business days for funds to distribute back into your account. If you don't receive your refund by the 5th business day, please contact your bank.
• Original shipping costs are non-refundable.
• We are not currently offering direct exchanges. Customers can return items for a refund and place a new order.
• The order number started with "SP" can be found in the order confirmation email or on the packing slip that was included with your order.
• If you are returning an item from a local pick up order or a gift item, please reach out to us at aloha@cocomoonhawaii.com.
• If you received a defective/damaged product, please reach out to us at aloha@cocomoonhawaii.com.
• Items not directly purchased on our website must be handled with the retailer you purchased from.