Please review our return policy before submitting your return request.

*Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must be handled with the retailer.

**All items purchased during any and all sales are final and not eligible for returns or exchanges.

Return requirements:

• You have 30 days from the delivery date to request a return.
  
  
• All items must be in new, unused condition with the original tags attached (this includes the ribbon and cardboard wrapping that comes around the quilts, throw blankets and mama robes and/or the tie and hangtags for clothing/towels/accessories). Bliss Blankets are not returnable unless they remain in their original compression packaging.
  
  
• The original shipping fee on an order is non-refundable.
  
  
• REDO Free Returns & Package Protection fee is non-refundable.
  
  

You can visit our return portal here: https://cocomoonhawaii.com/apps/redo/returns-portal/login

Return/Exchange Fees:

• If REDO Free Returns + Package Protection was purchased with your order, the cost of the label to return your item is free.
  
  
• If you did not purchase REDO, you are responsible for all return shipping costs. learn more about REDO here.
  
  
• If you request to make an exchange, you are responsible for the shipping cost of the NEW exchange item regardless of if REDO was purchased or not. If the selected exchange item value is more than the original item, a payment will be required. If the selected exchange item value is less than the original item, a refund will be issued.Reward points cannot be used to cover the shipping cost on an exchange order.
  
  

Shipping Label Expiration:

Once a return request is submitted, the return label will expire 21 days from the date the label was created. All returns will be invalid and voided after this time period, resulting in your items now being ineligible for return.

Coco Moon reserves the right to refuse any returned item(s) that does not meet our return policy.

Please note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return. If it has been more than 10 business days since the return delivery date, please contact us at aloha@cocomoonhawaii.com.

Orders can't be changed or canceled once placed — they enter our fulfillment system immediately so we can get your order to you as fast as possible.

While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days.

• While we cannot guarantee a delivery date, shipments usually take between 3-7 days after an order is processed, depending on the shipment class and destination.
• International orders are sent via USPS or UPS. While we cannot guarantee a delivery date, shipments usually take 1-2 weeks, after an order is processed, to arrive depending on the shipment class and destination

Please note that during launches, sales, or the holiday season, order processing can take up to 5-7 business days before an order ships. We appreciate your patience during these times of year!

While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days.

• While we cannot guarantee a delivery date, shipments usually take between 3-7 days after an order is processed, depending on the shipment class and destination.
• International orders are sent via USPS or UPS. While we cannot guarantee a delivery date, shipments usually take 1-2 weeks, after an order is processed, to arrive depending on the shipment class and destination

Please note that during launches, sales, or the holiday season, order processing can take up to 5-7 business days before an order ships. We appreciate your patience during these times of year!

Orders can't be changed or canceled once placed — they enter our fulfillment system immediately so we can get your order to you as fast as possible.

Yes we do! To ship to your military address, go to the "State" drop down and choose the option that applies:

• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

Enter the address as normal in the remaining fields.

If you have any questions, please don't hesitate to reach out to us at aloha@cocomoonhawaii.com!

We want to resolve any issues with defective or damaged items as quickly as possible. Defects refer to blemishes or imperfections discovered before or with minimal wear. If you notice a manufacturing defect, please contact us at aloha@cocomoonhawaii.com and provide the following details:

1. Order Number starting with #SP
2. Name of the defective item and print (e.g., Nalu Coverall 0-6M)
3. Description and photo(s) of the defect

Defective or damaged items can be exchanged for the same item, provided it’s still in stock. If the item is no longer available, we may offer a different print or store credit.

Examples of manufacturing defects include:

1. Holes
2. Snags
3. Missing robe tie
4. Missing bloomers in infant-sized dresses
5. Misprint (e.g., print is upside down)
6. Defective zippers

In the event that you receive the wrong item or are missing an item from your order, please contact us aloha@cocomoonhawaii.com with the following information:

• Order Number starting with #SP
• Name of the incorrect or missing item

We will work on getting the correct/missing time sent to you as soon as possible!

We offer free shipping on orders that have a total of $125+ after discounts/reward codes are applied and before shipping and taxes. If the total is now less than $100 after the discount/reward code is applied, free shipping on the order becomes ineligible.

As you add items to your cart, you may see the "Congratulations! You're got FREE shipping." message. This message is calculated based off of the total that doesn't have any discount/reward codes applied to the order yet. Once you go to check out and apply the discount code, you can see that the discount will drop the total less than $125, making the order not eligible for free shipping anymore and adding a shipping fee.

Yes! Our system now allows you to use your gift card code, along with a discount code.

Simply copy and paste your e-gift card into the discount box to apply it to your order. You can then enter your discount code into the box and you should see both codes applied.

Orders containing a pre-order item will ship in full once everything is available.

Items that are a pre order is indicated in the product description.

If you have any questions, please reach out to our Customer Service team at aloha@cocomoonhawaii.com.

Each order contains a packing slip of the items ordered and does not include any pricing/invoices.

The packing slip number can be used for the gift receipt if a recipient wants to return their gift item.

Shipping rates are calculated at checkout.

Yes! Here at Coco Moon, we love sharing Aloha worldwide!

Shipping costs vary by country and order details. This amount is calculated at checkout. Please note that the customer is responsible for any duty fees. If you have any further questions or concerns about international shipping, please contact us at aloha@cocomoonhawaii.com.

We offer free shipping on orders with a subtotal of $125+. The subtotal is the total after any discount/reward codes are applied and after taxes are added. Free shipping only applies to orders in the US.

Please note: Once an item has left our possession and is with the nominated mail carrier the only information we have is the provided tracking number. We cannot be held responsible for loss, theft or damages once an item has left our possession and is with the nominated mail carrier. We understand the frustration and annoyance that comes with missing packages and we are happy to assist you throughout the process of locating your package.

If you are experiencing a delay with your order, please refer to the tracking number that was included in the shipping confirmation email that was sent to you to get the latest information on the whereabouts of your package.

• If it has been more than 7 days since the last update to your tracking link, please reach out to the mail carrier to see if they are able to provide further insight on the whereabouts of your package.
• If your package is showing a status of delivered but you never received the package, please contact the mail carrier your tracking number is associated with and quote your tracking number to them.
• If you have contacted your mail carrier as listed above and still require assistance, please email us anytime at aloha@cocomoonhawaii.com

If your order is delayed and it has been less than 7 days from the last update on your tracking link, please reach out to the mail carrier to see if they are able to provide further insight into the whereabouts of your package.

If it has been more than 7 days since your tracking showed a "Delivered" status and you still haven't received your order, OR if you have determined that your order has been stolen, you can submit a claim submission in our claim portal.

• If you are the original purchaser, enter your email address and order # or tracking # and click "Find Order".
• You will be brought to your REDO account portal.
• Click on "Start a claim" to submit your claim.

If the items in your order was damaged during transit, please submit your claim using the claim portal link above.

You have 30 days from the date of delivery to submit a claim or a lost, stolen or damaged order. We have the right to refuse any requests after this timeframe.

All orders are automatically sent with a gift receipt. Pricing is always omitted. A gift message may also be entered during check out.

Yes! We sell e-gift cards on our website. Add them to your cart here! This is an online gift card, so a physical card won't be sent with the order.

You will be able to choose to send the gift card code to you or directly to the recipient.

You will also be able to choose a delivery date and have the option enter a gift note with the gift card.

To use the gift card, the code can be applied at check out in the discount box during the payment section of the order process.

Please note that if you are gifting a Coco Moon item, in the case that the recipient wants to return their item, they will need proof that the item was purchased from our website in order to be eligible for a return. You can read more about our return policy here.

Please review our return policy before submitting your return request.

*Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must be handled with the retailer.

**All items purchased during any and all sales are final and not eligible for returns or exchanges.

Return requirements:

• You have 30 days from the delivery date to request a return.
  
• All items must be in new, unused condition with the original tags attached (this includes the ribbon and cardboard wrapping that comes around the quilts, throw blankets and mama robes and/or the tie and hangtags for clothing/towels/accessories). Bliss Blankets are not returnable unless they remain in their original compression packaging.
  
• The original shipping fee on an order is non-refundable.
  
• REDO Free Returns & Package Protection fee is non-refundable.
  

You can visit our return portal here: https://cocomoonhawaii.com/apps/redo/returns-portal/login

Return/Exchange Fees:

• If REDO Free Returns + Package Protection was purchased with your order, the cost of the label to return your item is free.
  
• If you did not purchase REDO, you are responsible for all return shipping costs. Learn more about REDO here.
  
• If you request to make an exchange, you are responsible for the shipping cost of the NEW exchange item regardless of if REDO was purchased or not. If the selected exchange item value is more than the original item, a payment will be required. If the selected exchange item value is less than the original item, a refund will be issued. Reward points cannot be used to cover the shipping cost on an exchange order.
  

Shipping Label Expiration:

Once a return request is submitted, the return label will expire 21 days from the date the label was created. All returns will be invalid and voided after this time period, resulting in your items now being ineligible for return.

Coco Moon reserves the right to refuse any returned item(s) that does not meet our return policy.

Please note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return. If it has been more than 10 business days since the return delivery date, please contact us at aloha@cocomoonhawaii.com.

We now offer return & shipping protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo with your order, your return shipping label will be covered! You can return any eligible item(s) in your order for a return or store credit for FREE. Redo covers all items in the cart, you do not need to purchase Redo for each item. 

If you choose not to buy Redo with your order, you can still return items, but you will have to cover the cost of the return shipping label.

Free returns via Redo must follow all guidelines listed within our return policy.

These instructions are for anyone returning an item from their own order. If you are returning an item that was gifted to you, please head to this article: https://cocomoonhawaii.gorgias.help/en-US/how-do-i-make-a-return-for-a-gift-item-1251201

Please visit the portal below to initiate the return process. You will need the following:

• Order number that starts with SP
• Email address used for the order OR zip/postal code

You'll be able to choose between a refund, store credit (via an e-gift card) or exchange for a new item. Please note the following:

• Refunds are credited back to the original payment method on the order.
• Store credit is issued in the form of an e-gift card to your email.
• Exchange orders are not shipped out until the return item(s) are received and processed.

You will receive an email with the return label/QR code. Print the shipping label OR show the QR code if available, and drop it off at the mail carrier. Be sure to save the tracking information so you can track the return.

Return portal: https://cocomoonhawaii.com/apps/redo/returns-portal/login

Return Processing

Please note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return

Once a return is approved and processed, the refund/store credit will automatically be issued, or exchange order will be released for fulfillment.

Non-Returnable/Exchangable Items

All items purchased during any and all sales are not eligible for return.

We can only accept returns for purchases made through cocomoonhawaii.com. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. Checking eligibility has no impact on your credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through installments with Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund if more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

I have more questions.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. 

For questions about Shop Pay or the Shop Pay App, visit shop.app/help/shop-pay.

We offer different express checkout options such as ShopPay, AmazonPay, ApplePay, PayPal, and GooglePay.

Please note the following when purchasing through any express checkout option:

• If the shipping address associated with your express checkout option is different than the shipping address you originally entered during the checkout process on our website, please be aware that the shipping address originally entered on the order might change and default to the one associated to your express checkout option (ApplePay, AmazonPay, etc.)
• After processing your order using express checkout, please double check in your email confirmation that the shipping address is correct. If it is not, please reach out to aloha@cocomoonhawaii.com.

Coco Moon fabric is made from sustainable bamboo blends, which are both breathable and super-soft. This makes them the perfect choice for clothes and blankets that will keep little ones from overheating and will not cause irritation even if they have sensitive skin. Additionally, our fabrics are eco-friendly, so not only are they good for families, theyʻre also good for the planet!

Specific instructions can be found on the tag of the blanket/garment, but here are some overall helpful tips to keep your Coco Moon goodies in tip-top shape!

1. Always wash on cold. A delicate or gentle cycle is best!
2. Use a mild detergent to reduce unnecessary residue, and go ahead and skip the softener and bleach. We know things can get messy, so reach for your favorite stain remover when needed!
3. To prevent pilling and/or snagging, separate from other clothing and materials, including towels and hardware like zippers, or velcro. Washing with like fabrics is best!
4. We also recommend washing your Coco Moon clothing items inside out to preserve the print.
5. DO NOT leave bamboo clothing in a laundry basket (or anywhere) if they are WET - this can lead to mold/mildew staining which is incredibly hard to remove.

Product Care for Tutu Onesies and Tutu Dresses:

In order to maintain the quality of our fabric and prevent pilling and/or snagging, separate from other materials such as towels and hardware, like zippers or velcro, during the wash and dry process. Machine wash cold (without bleach), lay flat to dry for best results. Or tumble dry on low heat. We also recommend washing your item inside out to preserve the print.

Our throw blankets are size 62" x 47" and have 4 layers of fabric, while our quilts are size 47" x 47" and have 8 layers of fabric.

We like to think of our throw blankets as a grown-up version of our super-soft swaddle and our quilts as the perfect blanket for light warmth on chilly nights and extra softness for tummy time or cuddling.

Due to the sizing of our new Bliss Blankets, they are packaged in a compression packaging. Please note that the Bliss Blankets are packaged in compression packaging. Once the compression packaging is opened, the blanket is no longer eligible for return. The Bliss Blanket needs to remain in the original compression packaging to be eligible for return.

Never! We only use natural dyes and no chemicals in the finishing of our line. All product components have been tested in a third party label to ensure compliance with all CPSC regulations.

Our items are designed in Hawaii and ethically crafted in China. We have been working with the same, amazing manufacturer for over six years who has integrated social, economic, and environmental concerns into their business practice. They undergo a regular, third party audit to review their standards and practices. Additionally, our factory holds an OEKO-TEX Standard 100 certification verifying that no harmful substances are used during any stage of the production of our products. If there are any other questions or concerns we can address regarding our products, please don't hesitate to reach out to us.

Due to the nature of our designs, no product will have the exact same color pattern. The pattern shown in the images may differ from the color pattern on the product you will receive.

Absolutely! Clothing helps build vocabulary. Coco Moon's clothes have so many different designs, textures, and shapes that your little one can easily learn to identify. Your keiki will have so much fun naming the flowers and animals on the print. The more they practice identifying these things, the more familiar they'll become with them and be able to name them in their own language.

At Coco Moon, we care about sustainability and making responsible choices for our little ones and the planet. That’s why the bamboo used to create our buttery soft fabrics comes from FSC-certified sources.

FSC (Forest Stewardship Council) certification ensures that the bamboo used in our products is responsibly harvested from forests that meet strict environmental and ethical standards. This means:

1. Sustainable harvesting practices that protect biodiversity and prevent deforestation
2. Fair and safe working conditions for farmers and workers
3. Responsible land management to maintain healthy ecosystems

By choosing FSC-certified bamboo, we’re helping to support forests, communities, and a greener future—one cozy cuddle at a time! 💚

Our rewards program just got an upgrade! Check out the full details here:

https://cocomoonhawaii.com/pages/coco-moon-lei-club

No - your points don't expire as long as your account stays active.

If you have any questions about your rewards, please contact us at aloha@cocomoonhawaii.com.

Once your points are redeemed for a reward code, the code will expire 6 months from the redemption date at 1:59pm HST on that respective date.

Follow these steps to create or access your rewards account!

1. Navigate to the footer of our website. Click on Quick Links > Coco Moon Lei Club. (https://cocomoonhawaii.com/pages/coco-moon-lei-club)

2. Select "Join Now" for new accounts or "Sign In" for existing accounts. If creating a new account, we recommend using the same email address that you normally use to place orders.

3. Once logged in, a banner at the top will show the amount of points available to redeem.

4. When you're ready to redeem your points, click on "View ways to redeem." You'll be re-directed to the Rewards Widget. This will look like being redirected to the homepage.

Wait a few seconds for the Rewards Widget to pop up. On a desktop/laptop computer, the widget will pop up in the bottom right corner. On a mobile device, the widget will fill the whole screen.

Desktop computer/laptop view

5. To redeem a coupon, click on "View" and "Redeem". 

*NOTE: Once a code is redeemed, the points will automatically be deducted from your account. The code is then valid for 6 months from the redemption date. Please double check the coupon before redeeming.

6. Once the code is redeemed, you can either copy and paste the code in the discount code at checkout, or hit "apply code" to automatically apply the code to your cart.

If you have any questions about your reward points, please contact our Customer Care team at aloha@cocomoonhawaii.com.

You can also redeem reward points directly at checkout!

Please note the following:

• Only 1 code can be applied per order. Reward codes and discount codes cannot be combined.
• Once you redeem a code, points will be deducted from your account. Please review all your coupon options before redeeming.
• Once the code is redeemed, you'll see the code applied under the discount code box.
• If you no longer want to use the code, simply remove it by clicking on the "x" next to the code. The code will remain valid for 6 months from the redemption date.
• If you accidentally remove the code, you can find it again by logging back into your rewards account using the steps above. Do not redeem another code through the checkout, as this will deduct more points from your account. Once in the widget, hit the "back" button > "Your Rewards". (see screenshots below)

If you have any questions about your reward points, please contact our Customer Care team at aloha@cocomoonhawaii.com.

Interested in carrying Coco Moon and becoming a part of our ʻohana?

We've partnered with Faire to enable you to order our products online! In addition to easy ordering, when you open your Faire account, you benefit from:

1. Net 60 day terms
2. 50% off your first order (up to $150)
3. Free shipping for one year!

Just click here to open up your account with Faire!

Have a specific question of prefer to order directly with us? Please send us a message at wholesale@cocomoonhawaii.com and we'd love to chat with you!

Coco Moon is available in various stores across the Hawaiian Islands, the Mainland, and online web shops!

Click here to find store near you!