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Shipping Policies

All of our orders are processed within 3-5 business days and ship directly from our offices in Hawaii. We work hard to get your order to you as soon as possible! 

All domestic orders are sent via USPS. While we cannot guarantee a delivery date, shipments usually take between 2 - 5 days, depending on the shipment class and destination. Should you need to receive your order sooner, please contact us and we can send you a price quote for a faster shipping method. 

Here at Coco Moon, we love spreading Aloha worldwide. International orders ship via USPS First Class International Mail, with shipping costs varying by country and order weight. This amount is calculated at checkout. International orders typically take 1 - 2 weeks to arrive, but we cannot guarantee a delivery date. Due to the USPS international tracking system for first class mail, we cannot track the exact progress of your order. We can see when it left the local post office and when it is delivered to you. International sales are final. Many countries have customs, duties & taxes, and/or clearance charges for which you will be responsible. Since these fees are not computed nor applied to orders by Coco Moon, please contact your local customs office to find out more about rules and regulations that may apply to you. If you have any further questions or concerns about international shipping please contact us at info@cocomoonhawaii.com.

Once an item has left our possession and is with the nominated mail carrier the only information we have is the provided tracking number. We cannot be held responsible for loss, theft or damages once an item has left our possession and is with the nominated mail carrier. We understand the frustration and annoyance that comes with missing packages and we are happy to assist you throughout the process of locating your package.